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Food Sampling, Free gifts And Strong Sense Of Entitlement

Food Sampling, Free gifts And Strong Sense Of Entitlement

Most of us are familiar with food sampling in supermarkets and the company’s strategy to boost sales by doing the ‘buy 2 and get a free gift’ policy. 

It is common to see promoters/samplers in supermarkets offering free sampling. 

I'm guilty of going to a huge hypermarket like Carrefour and taste everything that was there to offer and end up not buying anything.

Having been in both side’s shoes, as customer and promoter, I now understand the promoter’s feelings and having to deal with difficult, demanding, and kiasu customers with a strong sense of entitlement.  

These are a few typical scenarios:

 1. Customers came 2nd, 3rd, 4th, and 100th time to get fruit juice, carbonated drinks, cookies, snacks samples. Hello sekius me sistur, this is not a free food counter. 

 2. When the promoter said the sample has finished, some customers will say “Your company so lau ya wan! How come not enough samples for people to try?!”

 3. For events with balloons, there is a limited amount of balloons to be given away as some are for decorations. Parents always came up to us and say 

“Nak belon satu boleh? Eh nak 3 la, untuk cucu saya kat rumah.”  

Or the customer from hell 

“Why you all blow the balloon so big?! It will explode even before we reach home!” 

We will gladly give 10 if they buy our products.

What is it about balloons that make kids and sometimes adults so happy?

Sense Of Entitlement

Meaning that the particular person felt they deserved to receive that something.

In a Spin & Win game, a few customers will bargain to get better/more expensive gifts.  

They will say “Can change or not? This one not good la/this one is cheap one la.” 

What you spin and get is what you bring home mister.  

Sometimes they failed to notice the fine print of “While stock lasts” and throw a big fuss when that certain free gift is out of stock. 

Most of the time, we can see how rude adults can be. Made me wonder why their parents didn’t teach them manners. 

Read: 30 Stories Of Customers From Hell

But then again, the customer is always right and I'm just a small, insignificant potato who's paid to do this job. 

picture source: Google image, www.plateofonions.com

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