Layanan Double Standard?

No matter at what level, in service industry where you deal with people, clients or customers is full of challenges and shit.

Cleaner, front desk staff, retail workers, customer service staff, nurses, doctors, lawyers or now matter how high up you are in the corporate ladder, you deal with clients or people.

And I'm sure they have stories to tell, 80% of which are about rude, manners-less people.

Cik Panda bercakap untuk pihak Cik Panda dan rakan-rakan seperjuangan la. Weols staff yang berdedikasi dan buat sehabis baik. Iols tak tau la orang lain kan.

Selalu kedengaran orang-orang tempatan ni merungut cakap frontliner selalu double standard. Kalau dengan mat salleh, bukan main manis muka manis mulut bagi layanan terbaik tak hengat!

Tapi kalau dengan orang sendiri, muka masam memanjang. Senyum pun tak la, cakap pun kasar la.

DOUBLE STANDARD katanya.

Tetapi wahai tuan-tuan dan puan-puan, tau kah kenapa frontliner layan mat-mat salleh ni baik?

Sebab most mat-mat salleh ni very polite, pleasant, manners tip top. They mind their thank you's and please's. Most of the time, dia pulak yang cakap have a good day kat kita.

Kalau orang polite dengan kita, kita pun polite balik la kan.

Kalau Asians, 30% je la kot ada manners and polite. Attitude haram jadah!

Kalau kita senyum and cakap "Hi can I help you?" Dia boleh buat derk macam pekak. Eye contact pun tak hokay.

Susah sangat ke cakap "It's okay I just want to browse around."

Please and thank you tak payah cakap la.

Sense of self-entitlement customers Malaysia ni lagi tak payah cakap la. Takde free gift mintak free gift, siap bergaduh lagi. Dah bagi free gift dia boleh komen not nice, takde colour lain ke, takde free gift lain ke, tak boleh bagi dua ke?

"I spent so much! I should be getting more right?"

Spend RM500 pong pang pong pang bergaduh nak free gift, customer spend RM10, 000 rilek je uols. Bagi free gift siap taknak lagi.

Bukan la kita nak sengaja rude, weols sedar sebagai frontliner kene hadap segala bullshit tetapi muka tetap kene senyum tapi percayalah, there is only so much we can take.

Weols manusia yang ada tahap kesabaran jugak kan. Ada maruah jugak. This kind of people ah, think they are superior than others. Cleaner ke tukang sapu jalan ke macam sampah je dia tengok.

Mana kesopanan dan adab sebagai orang timur?

Manners ke laut! Bagus duduk dalam zoo.

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