Smile Guys, Customer Is Always Right

CASE 1:

Let's say, a very popular clothing store is having a clearance sale on their website.

You would know that clearance sale is most often to clear their old stocks or sell off stocks which has some kind of defect, i.e slightly stained, missing button, missing label etc.

It's called conditional sales la kan.

Kalau tak paham jugak CLEARance, it's to clear.

Lepas tu, to make things clearer, the retailer will also put certain terms & conditions like

"Sold as it is", "Products sold is not for exchange or refund".

Let's say A tengah browsing website jenama XX nak beli baju. Lepas tu dia tertarik dengan satu baju ni yang clearance gila-gila. Dekat page baju tu sudah dinyatakan dengan font merah, siap BOLD lagi yang baju ada sedikit kerosakkan (berlubang/ terkoyak sedikit) dan refund/ exchange tidak dibenarkan.

Jadi A pun belilah. Murah, clearance biasalah.

Bila barang sampai dan dia tengok keadaan baju tu yang kurang sempurna, dia mula rasa marah dan tertipu.

Maka dia pun complaint kat seller dan insist nak return.

Seller pun cakap "Barang ni tak boleh return. Kat website sudah dinyatakan terms & conditions."

Si A ni pun bengang gila lah kan.

"Tak perasan ada terms & conditions macam tu. Tapi kalau clearance pun, agak-agaklah nak jual baju yang dah koyak/berlubang. Kalau pihak jenama XX tak boleh settlekan, I akan buat laporan kepada KPDNKK. Sebab i rasa tak patut hak i sebagai pengguna, beli baju yang dah koyak."

Aduuhhh. FACEPALM. Speechless kalau iols jadi seller tu. Sendiri sudah salah mau salahkan orang lain pulak.

Dia ugut pulak nak report katanya. hihi. Kadang-kadang, ada yang lagi advance. Siap nak viralkan kes penipuan macam ni.

Amacam uols? Senyum je la kan, customer kan always right. Hik hik.

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